Contact Us

 

Central Vapors | Buy the Best Vape Juice Online!

 

 

 

 

When will my order ship?

If there's any delays our homepage delay notice has the most up to date delay information. Remember, you will be emailed a tracking number once your order has shipped. You can also log on to your account and view it's status and tracking information in your "Recent Order" section of your account.

 

Why is my order not shipping the same or next day like before?

Due to many variables we no longer guarantee next day shipping as we previously did, please order well in advance and keep an eye on our homepage for the most recent delay updates.

 

But I chose a faster shipping method, what happens now?

Our production delay is still applicable for your order, however your order will be shipped with the expedited method of shipping that you chose. Choosing Priority Mail does not bypass our production delay. If you no longer want or need the expedited shipping method, please contact us before your order has shipped. Once it's shipped we cannot refund that expedited shipping method.

 

 

Hours of Operation

In Store Hours - Mon. - Fri. 9am-8pm  | Sat. and Sun. 11am-8pm

Online Customer Support  - 7 Days a Week, Phone 9am - 5pm

Order by Phone Availability - Mon. - Fri. 9am-5pm 

 

 

 

Quick Contact Links

 

Call us: 1(469)828-7307

Email Us: info@centralvapors.com

 Visit us in person at our McKinney, Tx store!

  

 

Common Questions

 

Have a question or need to place an order by phone?

We love hearing from customers and we're here to help! Whether you have questions about e-cig parts or an e-juice flavor, you can give us a call, or send over an email. We're happy to answer questions you may have about a particular vape part or even just chat about all the cool new stuff on your dream vape products wish list!

 

Q: What can I do if  received the wrong item or the item I received was damaged?
A: please visit our returns page to automatically start a return or exchange

Q: I need to change something in the order I just made or I changed my mind and would like to cancel my vape products order completely
A: Please call us as soon as possible before your order ships at (469) 828-7307

 

Q: It's after business hours and I need to change something in my order or cancel my order.

A: Please call or submit a contact message below and we will do our best to accommodate your request before it ships, also call us the following day asap so we can confirm changes were made before your product ships.

 

Q: Need help submitting your ID for Age Verification?
A: Please complete the online FDA Required - Age Verification Forum

 

Q: Why do I need to submit my ID?
A: Please see more information on the LAW regarding age verification

Q: Do you have an affiliate program?

A: Sure do, and its free to join. You can check it out here

Q: How do I apply for a Central Vapors Wholesale account?
A: To apply please call Central Vapors Wholesale at (469) 478-3030

 

Q: Do you ship to Military addresses?
A: YES! We ship to both APO and FPO addresses and have military discounts available

 

Q: When will my order arrive?

A: View your orders status in your account - Track Your Shipment