Returns

CENTRAL VAPORS RETURN & REFUND POLICY

At Central Vapors, we stand behind our products with a 100% Satisfaction Guarantee. Whether you are looking to return hardware or exchange an e-liquid flavor, our goal is to provide a seamless and supportive experience.

POLICY OVERVIEW:

We accept returns for a refund or store credit on most products within 30 days of delivery. Please note that while we strive to be as flexible as possible, refunds are subject to review, and original shipping costs may be excluded depending on the nature of the return.

ELIGIBILITY REQUIREMENTS:

To qualify for a return, refund, or replacement, the following criteria must be met:
Timeframe: Requests must be submitted within 30 business days of purchase or delivery.

• Hardware: Electronic devices must be in new, unopened condition.
  
• E-Liquids: We offer a satisfaction guarantee on our e-juice. To be eligible for an exchange or refund, the bottle must have at least 75% of its original content remaining.
  
• Exclusions: Wholesale and Bulk E-Juice purchases are not eligible for refunds, replacements, or exchanges.

FREQUENTLY ASKED QUESTIONS:

What if I don’t like the flavor I ordered?

Customer satisfaction is our priority. If a specific e-liquid flavor does not meet your expectations, we are happy to facilitate an exchange for a different flavor or issue a refund.

What should I do if my order is incorrect or defective?

While we aim for 100% order accuracy, errors can occasionally occur. If you receive an incorrect or defective item, please notify us immediately, and we will prioritize a correction at no additional cost to you.

Can I cancel my order?

Orders may be canceled for a full refund at any time prior to processing. If the order has already been dispatched, you may still request a refund, but the merchandise must be returned to our facility first.

HOW TO INITIATE A RETURN:

If your return meets the eligibility requirements above, please follow these steps:

1. Submit a Request: Here on this page, fill out an online request for return, or contact our support team. Please specify if you are requesting a Refund or a Replacement.
2. Ship Your Item: Once approved, we will provide a prepaid shipping label via email at no cost to you.
3. Processing: Your refund or replacement will be issued promptly upon receipt and inspection of the returned merchandise.

Note: If a replacement is issued and the original item is not returned within 30 days, Central Vapors reserves the right to charge the customer for the replacement item.

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